Privacy Policy
This Privacy Notice for PacinfraX ("PacinfraX," "we," "us," or "our") explains how and why we collect, use, disclose, and protect personal information when you visit, access, or interact with our website at www.pacinfrax.com, and when you engage with PacinfraX through related online or offline communications, including business inquiries, marketing communications, or events connected to our renewable-powered data center operations.
This Privacy Notice is intended to help you understand your privacy rights and choices. Your use of this website is voluntary. By accessing or continuing to use the website, you acknowledge and agree to the data practices described in this Privacy Notice. If you do not agree with these practices, please do not use the website.
If you have any questions regarding this Privacy Notice or our privacy practices, please contact us at [email protected].
1. YOUR RIGHTS
Depending on your place of residence and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to:
- Request access to the personal information we maintain about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information, subject to legal, contractual, or operational requirements
- Request restrictions on certain processing activities, where permitted by law
- Request a copy of the personal information you have provided to us in a commonly used and reasonable format, where applicable
Please note that these rights are not absolute and are subject to conditions and limitations under applicable law. In certain circumstances, PacinfraX may be required to retain or continue processing personal information to comply with legal obligations, enforce contractual commitments, ensure security, or protect its legal interests.
PacinfraX does not sell or share personal information, including for cross-context behavioral advertising.
To exercise your rights or submit a privacy-related request, please contact us at [email protected]. We may take reasonable steps to verify your identity before responding and will respond within the timeframe required by applicable law.
2. DATA COLLECTION
How We Collect Your Data
PacinfraX collects personal information in connection with your use of our website, business inquiries, and professional interactions. We may collect information:
- When you provide it directly to us via forms, emails, or other communications
- From your company or authorized intermediaries acting on your behalf
- When you communicate with us by phone, email, or other electronic methods (these communications may be monitored or recorded for quality and training purposes)
- When you participate in onboarding, applications, or other service-related processes
- Automatically when you use our website, including IP address, browser type, device information, pages visited, and analytics data
The categories of personal data we collect
The information we collect may include:
- Contact information: Name, business email, phone number, company, and job title
- Professional information: Business type, company address, role, and communication preferences relevant to your inquiries or interactions
- Website and usage data: Pages visited, time spent on the site, and technical information collected via cookies or analytics
- Other business-related information: Information necessary to respond to your inquiries or provide our services
Sensitive or Payment Information:
- PacinfraX does not collect sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, biometric data) or payment information through our website.
- Please ensure that all information you provide is accurate and up-to-date to enable proper communication.
All personal information is collected and processed in accordance with applicable laws and only to the extent necessary for legitimate business purposes.
3. DATA USE
Performance of a Contract with You
We may process your personal data when it is essential for fulfilling a contract in which you are involved or in order to take steps at your request prior to entering into a contract.
We may use your personal data to:
- Prepare proposals and confirm service requests related to our high-performance computing (HPC) and infrastructure solutions.
- Provide you with services as outlined in our agreements or terms of engagement.
- Respond to inquiries, complaints, or feedback related to our services.
- Conduct due diligence and assess project requirements.
- Fulfill any other purpose for which you have provided your personal data.
Legitimate Interests
We may also process personal data when necessary for our legitimate interests or the legitimate interests of another party, provided such processing does not override your rights and freedoms.
Personal data may be used to:
- Communicate important updates or information relevant to your account, projects, or ongoing services.
- Administer and manage our business operations, including analytics, reporting, and operational planning.
- Train staff and monitor performance to ensure high service quality.
- Protect our rights, property, systems, and the rights of our clients, including preventing fraud or unauthorized access.
- Improve and develop our services, infrastructure, and customer experience.
- Seek legal advice and ensure compliance with internal policies and external regulations.
- Maintain security, including monitoring and recording communications for operational integrity.
Legal Obligations
We may process personal data to comply with applicable laws, regulations, or legal requests. This includes:
- Fulfilling regulatory or compliance obligations, including reporting requirements.
- Providing information to competent authorities, courts, or legal entities as required by law.
- Supporting the prevention, detection, or investigation of crime, in cooperation with law enforcement or regulatory authorities.
Marketing
We may use your contact information to share news, updates, invitations, and other information about PacinfraX and our services that we believe may be of interest to you. Communication channels may include email, phone, or other digital platforms.
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly at [email protected].
4. DATA SHARING
PacinfraX shares or transfers personal information to third parties only as described in this Privacy Policy. We do not sell, rent, or trade your personal information under any circumstances.
Service Providers
We may share personal information with trusted service providers who assist us in operating and managing our business activities. This may include providers who help with:
- Delivering and maintaining our infrastructure and high-performance computing services
- Responding to inquiries or providing customer support
- Performing analytics, IT management, or cybersecurity services
All service providers are authorized to use personal information only as necessary to perform their services and are contractually obligated to maintain its confidentiality and security.
Framing or Embedded Services
Some pages on our website may include content or functionality provided by third-party service providers. Any personal information you provide through such services may be collected or processed by the respective third parties, not directly by PacinfraX.
Legal and Regulatory Disclosures
We may disclose personal information in the following circumstances:
- When required by applicable law, regulation, subpoena, or legal process
- When we have a good faith belief that disclosure is necessary to protect our legal rights, the safety of our employees, clients, or others, or to investigate fraud or respond to government requests
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be informed of any changes regarding ownership or the use of your personal information and your rights or choices related to it.
With Your Consent
We may share personal information with other third parties only with your explicit prior consent.
For questions regarding how we share your personal information, please contact us at [email protected].
5. SECURITY
We are committed to providing the highest level of security and privacy. All online actions, including any sensitive data submissions, are carried out securely using technology supported by your browser, which encrypts all information sent to us.
We use industry-standard encryption and security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We retain personal information only for the purposes for which you provide it.
PacinfraX handles personal information in accordance with applicable privacy and security laws and generally accepted international best practices. Where required, this may include compliance with the EU General Data Protection Regulation (GDPR).
PacinfraX collects and processes personal information only when voluntarily provided by you and only to the extent necessary for legitimate business purposes.
The security of your personal information is important to us. When you enter sensitive information, such as proprietary business data, on our forms or communications, we encrypt the transmission of that information using secure protocols.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee absolute security.
If you have any questions about security on this site, please contact us at [email protected].
6. TRACKING TECHNOLOGIES/COOKIES
PacinfraX uses cookies and similar tracking technologies to enhance your browsing experience, understand how our website is used, and improve our services. These technologies may operate based on your consent or our legitimate business interests.
The types of cookies and tracking technologies we use include:
- Essential cookies – necessary for the basic operation and security of our website.
- Analytics cookies – help us analyze visitor interactions, traffic patterns, and engagement levels to improve site performance.
- Functional cookies – remember your preferences and personalize content for a better user experience.
Cookies are small text files stored on your device, for example, to remember your language preferences or session status. Most web browsers automatically accept cookies, but you can modify your browser settings or use built-in privacy tools to decline or delete them if you prefer.
Please note that disabling cookies may affect or limit certain features or functionalities of our website. These technologies help us improve website functionality, provide personalized content, and analyze trends.
7. TRANSFER AND PROCESSING OF YOUR PERSONAL DATA CROSS-BORDER
PacinfraX may transfer, store, and process your personal information in countries outside of your country of residence, including the United States and other jurisdictions where we operate or use service providers. These transfers are necessary for the purposes described in this Privacy Policy, such as providing services, managing communications, and ensuring system security.
When your personal information is transferred across borders, we take appropriate measures to ensure it receives an adequate level of protection. These measures may include:
- Entering into data transfer agreements with service providers that incorporate Standard Contractual Clauses (SCCs) or other legal safeguards recognized under applicable data protection laws.
- Ensuring that our service providers maintain adequate technical, administrative, and organizational safeguards to protect your information.
- Limiting access to personal information to employees or contractors who need it to perform their duties.
- Regularly monitoring and auditing service providers to ensure ongoing compliance with these safeguards.
By using our website or services, you acknowledge and agree that your personal information may be processed and stored outside of your country of residence. PacinfraX will take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.
If you have questions about cross-border data transfers or the safeguards we implement, please contact us at [email protected].
8. RETENTION OF YOUR DATA
PacinfraX retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to:
- Provide and manage our services.
- Comply with legal, regulatory, or contractual obligations.
- Resolve disputes, enforce agreements, and maintain records for business continuity and auditing purposes.
The retention period for specific types of personal information may vary depending on the nature of the data, applicable legal requirements, and legitimate business needs.
Once your personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise render it inaccessible.
If you have any questions about our data retention practices, you can refer to the Contact Us section at the end of this Privacy Policy.
9. ADDITIONAL INFORMATION
Links to Third-Party Websites
Our website may contain links to third-party websites or resources for your convenience or reference. PacinfraX does not control and is not responsible for the privacy practices, content, or security of these external sites. Any personal information you choose to provide on third-party websites will be governed by their respective privacy policies. We encourage you to review those policies carefully before submitting any personal data.
Social Media Features
Our website may include social media features or widgets (such as sharing buttons or embedded content) provided by third-party platforms. These features may collect certain technical information, such as your IP address and the page you are visiting, and may use cookies or similar technologies to function properly. Your interactions with these features are governed by the privacy policy of the third-party provider, not PacinfraX.
Changes to This Privacy Policy
PacinfraX may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or data protection practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your information.
Effective Date: October 23, 2025
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Contact Us
If you have questions or requests related to this Privacy Policy or your personal data, please contact PacinfraX at:
Our team is available 24/7 to provide assistance.
Contact Us